FAQ

Do drop us a call at 9649 6220, or drop us an email at lihwa29@yahoo.com.sg to let us know which product you would like to have, and we will do our best to carry that product.

To find the product(s) you’re looking for, you may use the navigation menus on the top, left of our website and type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact us for assistance.

  • We will exchange item(s) due to manufacturers’ defect only.
  • The item(s) must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).
  • We encourage you to help us check for defects before accepting our delivery.
  • Please note that the item(s) cannot be exchanged if bought from other supplier and we reserve the right not to accept the item(s).
  • All items on Sale cannot be returned or exchanged.

No, we absorb GST.

Yes, re-packing is available.

Yes, please inform us at least 2 days in advance so that we have sufficient time to prepare your order before collection. You can choose the ‘Self-collection’ option when placing your order online in the form, or inform us when placing your order through the phone.

We offer the following payment methods:
1.    Cash on Delivery
2.    iBanking (Online funds transfer)
Name of Account: Tan Li Hwa
       POSB Saving  065-62772-8
Bank Code: 7171      Branch code: 065

Please SMS at 9649 6220 after the transfer of funds.

We offer free delivery for purchase above $100. For orders less than $100, there will be a delivery surcharge of $10.

Please contact us at 96496220 at least 24 hours before the scheduled delivery for all cancellations.

Please contact us at 9649 6220 at least 24 hours before the scheduled delivery for all changes to an order.

We will notify you if product run out of stock, and update you on how long you have to wait for the stock to come in. If it has been discontinued by the distributor, we will refund your payment accordingly.

Orders will be processed within 1 working day and we endeavour to deliver within 3 to 4 working days from date when order is placed.

You will receive an auto-response upon ordering, showing that our system has captured your information and our staff will then contact you within 1 working day to schedule the delivery, thus confirming your order.

Mon – Fri : 10am – 9pm

Saturdays: 10am – 7pm

Sunday: 10am – 6pm

 

For delivery status enquires after office hours, kindly sms us your order number & delivery address to: 9649 6220. Alternatively, you may also email us at lihwa29@yahoo.com.sg

 

Kindly allow us 1-3 working days to reply your email.

STYLE SWITCHER

Layout Style

Header Style

Accent Color